Ergonomics of human - system interaction - Part 154: Interactive voice response (IVR) applications

Follow

Focus on Content

Country Flags

Official government website of the Government of the Kingdom of Saudi Arabia

Links to official Saudi websites end withgov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with .gov.sa

square lock password

Government websites use the HTTPS protocol for encryption and security.

Secure websites in the Kingdom of Saudi Arabia use the HTTPS protocol for encryption.

Number

2025/499
Issue date

24-07-2025
Expiration date

23-09-2025
Status

Finished

Description

Gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism.

International reference number

ISO 9241-154:2013

Project type

Adoption

The Responsible

Abdulaziz S. AlGushairy

info@saso.gov.sa

Public consultations contribution

Rate content